Then told at 10 pm our room was not ready. Waited in line for over an hour to check in. I know they just reopened after Covid 19 but the hotel was so unprepared for guests it was awful.

Unless of course it's a problem they choose to ignore. Management stated they were unaware of any cockroach problem, which is difficult to believe with so many being in multiple rooms and in the hallway. I would NEVER EVER visit this place again! Needless to say, I didn't get much sleep and this was THE MOST stressful get away of my life! I've never been so excited to leave a place that was anticipated to be a rest & relaxation escape. This last room was tiled as opposed to carpeted which certainly made it more comfortable, and much cleaner and fresher. Management insisted they didn't have any executive suites as we requested (I'm sure they keep those rooms clean and bug free), but they stated they would thoroughly clean and sanitize a room that we would be comfortable in, which they did. In the middle of the night I discovered a huge cockroach in that bathroom, needless to say i was completely outdone and had to stay in common areas of the facility, wrap luggage in a huge clear plastic bag to provide me a sense of peace that they would not travel with me. We complained and were transferred to another room. The Horseshoe is infested with cockroaches! Yyyyuck!! As well as seeing some in the hallway near vending machines, 5 roaches were discovered in a matter of minutes upon entering our room. Went there on an invitation from Caesar's Windsor. This place needs new management and a plethora of new employees. Wife complained that our food would be cold by the time we ate our apps, absolutely no response from server. Finally, 1 hr and 20 minutes later, they brought the appetizer along with our meal.

This whole time we had been watching the cooks leisurely walking to and from the kitchen, not a care in the world. Not sure why we needed plates with a to go order? This happened twice. One of the servers came bringing us someone else's order to go, along with plates. When she came back bringing our drinks, we placed a food order and appetizers. I ordered sweet tea with no lemon, had to tell her 3 more times no lemon, and she brought me tea with lemon anyway. We waited for seemingly 20 minutes to place our drink order just to find that the waitress who had been chit chatting at another table was ours as well. First, upon arrival we were seated, but things went south after that.

Went to eat around 8pm on a Saturday night, what a mistake that was. This is one of the worst places to eat in ANY of the casinos.

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